CLIENT ASSURANCE

Cancellation & Refund Policy

100% Satisfaction Guarantee. Transparent, hassle-free refund policy for total peace of mind.

1. 100% Satisfaction & Value Guarantee

Zero-Risk Commitment

Your satisfaction and clarity are our highest priorities. If you complete your technical consultation and feel that the session did not provide actionable engineering solutions or strategic value for your project, you are eligible for a 100% full refund.

2. How to Request a Refund

Simple 3-Step Process

Requesting a refund is simple and stress-free:

1
Send an email directly to business@depto.in within 24 hours of session completion.
2
Include your Booking Reference ID (e.g., #TC-8942) in the subject line or message.
3
No lengthy questionnaires or complex red tape required—we evaluate and process your request immediately.

3. Refund Processing & Timelines

Payment Gateway Payouts

Once submitted, refund requests are reviewed and approved within 24 hours. The refunded amount will be credited back to your original payment method (credit card, debit card, net banking, or UPI) via our payment gateway provider (Razorpay) within 5 to 7 business days.

4. Pre-Session Cancellations & Rescheduling

Flexible Schedule Policy

If your schedule changes prior to your booked session, you may cancel at any time before the scheduled start time for a 100% full refund, or reschedule free of charge through your account dashboard or by emailing business@depto.in.

5. Support Contact

Direct Billing Support

For any questions regarding billing, receipt generation, or refund statuses, please contact us at business@depto.in.